What do your Delivery fees cover?
Our delivery fee covers all postage, freight charges, packaging and handling for the FIRST delivery attempt by our freight carriers. We use a variety of non-exclusive carriers including Australia Post, TNT, TOLL, Hunter Express and FIRST Transport among others. From time to time we may use other carriers not listed. All of our carriers offer a 'Threshold' delivery service, which means delivery to the front door or garage of premises. We currently don't offer a delivery and installation service.
It is important to make sure you have selected a delivery address where the goods can be received in person during normal business hours of Monday to Friday and 9am to 5:30pm, as the goods won't be left unattended. It is often best to use a business address for our deliveries, as someone is often available to receive and sign for the goods on your behalf, if you are not available.
If the delivery driver is missed, you will need to use the card supplied by the freight carrier to arrange collection of the goods from their depot or LPO.
If you require a RE-DELIVERY option a $45 additional re-delivery fee may apply per consignment. This is not a charge we benefit from, the fees are on-charged from the individual freight carriers to us. The re-delivery fee will be on-forwarded to release the goods for a second delivery attempt. This re-delivery fee is per attempt, i.e. if you book in and pay for a second delivery but miss the SECOND attempt then an additional re-delivery fee may apply.
Our delivery fees are calculated for delivery into the immediate metropolitan zone per state. For example greater Sydney for NSW. Our delivery charges do not include delivery to rural areas, please contact us for a specific freight quote if you live in a rural area. We reserve the right to request additional delivery charges or refund your order.
How are your freight charges calculated?
The combination of the number of cartons, weight and dimensions or your order and your postcode will determine the freight carrier we use and therefore the freight charge applied to your transaction.
Do you ship internationally?
Not usually however if it is possible depending on certain products, it will need to be quoted on a case by case basis, please email us at email@example.com with specifics for a freight quote.
Do you have a Click and Collect option?
Yes you can avoid the freight charges by selecting the click and collect option at the checkout and then making an appointment to collect via firstname.lastname@example.org
For Click & Collect orders or to view the Babyletto display cots by appointment at our office / warehouse, our normal collection hours are Monday to Friday 9:30am to 3pm.
Design Kids, 4/12 Molan Street, Ringwood VIC 3134 (03) 8838 8006.